1. Shipping
1. Delivery conditions
Nostalgia delivers to Greece and selected international destinations. Delivery is initiated after successful payment confirmation.
Estimated transit times are business days and start from shipment date:
| Country / Region | Estimated time |
|---|---|
| Greece (mainland) | 1 to 3 days |
| Greek islands | 2 to 5 days |
| EU destinations | 3 to 7 days |
| United Kingdom | 5 to 8 days |
Once shipped, you receive a tracking number by email to monitor your parcel in real time.
2. Delivery costs
Delivery costs are calculated at checkout based on destination and shipping method.
| Destination | Shipping fee |
|---|---|
| Greece | 10€ |
| EU Zone A | 15€ |
| EU Zone B | 18€ |
| Switzerland | 35€ |
| United Kingdom | £18 |
Για παραγγελίες από 80€ και άνω, τα μεταφορικά είναι δωρεάν.
3. Receipt of goods
At delivery, please verify package condition and order conformity. If visible damage is present, note reservations with the carrier and contact us promptly through the contact page.
4. Returning your product
You may request withdrawal within fourteen (14) days from delivery. Returned items must be unused, undamaged, and in their original packaging with labels and related documentation.
If return conditions are not met, reimbursement may be refused and the item can be sent back to the provided customer address.
5. Reimbursement and customer services
Approved refunds are issued to the original payment method within up to fourteen (14) days from return receipt or proof of shipment.
For any claim regarding delivery, damage, replacement, or refund status, please contact our team through the contact form.
6. Non-receipt or lost parcel
If an order is not delivered within a reasonable time after shipment, we investigate the shipment together with the carrier using the tracking number. If the parcel is confirmed lost in transit, we resend the order or fully refund it, at no additional charge to you.
Please report a non-delivered order promptly through the contact page.
7. Defective or damaged products
If a product arrives defective, damaged in transit, or not matching your order, you are entitled to a replacement or a full refund at no extra cost. Please contact us within fourteen (14) days of receipt, ideally with a photo of the item and the packaging.
This does not affect your statutory rights under consumer protection law. Minor variations in colour, shape and texture in handmade items are not considered defects.
8. Order cancellation
You may cancel your order free of charge as long as it has not yet been shipped. In that case the full amount is refunded to the original payment method.
To cancel an order, contact us as soon as possible through the contact page. Once an order has shipped, the right of withdrawal (section 4) applies.