1. Payment
Payment is made when the order is placed. We accept major debit and credit cards. The customer is responsible for any bank fees charged by their card issuer.
All online payments are processed through a secure external platform (Stripe) with 3D Secure when required. If payment authorization fails, the order is cancelled automatically and the customer is informed by email.
The customer is charged for product value, applicable taxes/duties, and delivery fees (if any).
2. Returns and refunds
Customers may request a return within fourteen (14) days from delivery. The return request should include products being returned and the order reference.
Returned items must be in original condition: unused, undamaged, with original packaging, tags, labels, and related documents.
If a returned product does not meet these conditions, the refund may be rejected and the item may be sent back to the customer.
Unless otherwise stated, refunds are issued to the original payment method within up to fourteen (14) days from return receipt or shipping proof (whichever comes first).
Important notes
Products purchased from third-party marketplaces are not eligible for return processing through this website policy.
For support regarding payment, invoice, damaged delivery, or return status, please contact us via the contact page.